PRIVACY & COOKIES

PRIVACY

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the tems of the UK Data Protection Act 1998. We only use your personal information under the following circumstances:

i. to administer your account and for this purpose we may disclose your details to our third party service providers/ suppliers for the sole purpose of processing your order;
ii. contact you if there are any problems with your order;
iii. to further administer this Website and it contents for the purpose of improving your shopping experience with us;
vi.  with your consent, to notify you of products, special offers or events that may be of interest.

By ordering from us, you agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing. By creating a shopping account with The Letteroom, you will be given the option to receive information from us which we feel may be of interest to you. If you do not wish to receive information from us, please ensure that you tick the appropriate box. You may also unsubscribe from our contact list or change any of the information we keep about you by sending an email to orders@theletteroom.com or by signing into your account and administering the basic information we hold about you.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small test files the site can use to recognize repeat users and to allow us to observe behaviors in order to improve the site for you.

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the tems of the UK Data Protection Act 1998. We only use your personal information under the following circumstances:

i. to administer your account and for this purpose we may disclose your details to our third party service providers/ suppliers for the sole purpose of processing your order;
ii. contact you if there are any problems with your order;
iii. to further administer this Website and it contents for the purpose of improving your shopping experience with us;
vi.  with your consent, to notify you of products, special offers or events that may be of interest.

By ordering from us, you agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing. By creating a shopping account with The Letteroom, you will be given the option to receive information from us which we feel may be of interest to you. If you do not wish to receive information from us, please ensure that you tick the appropriate box. You may also unsubscribe from our contact list or change any of the information we keep about you by sending an email to orders@theletteroom.com or by signing into your account and administering the basic information we hold about you.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small test files the site can use to recognize repeat users and to allow us to observe behaviors in order to improve the site for you.


COOKIES

1. What are cookies

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

2. How we use cookies

Cookies on our website are used for the following purposes

  1. To enable you to add items to your shopping basket and purchase them.
  2. To enable you to create an account to have information such as order history, or your details remembered for later.
  3. To improve the website’s usability by saving you time on making a purchase or tracking your order.
  4. To analyse the use of our website through Analytics software such as Google Analytics.

3. Information collected

The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.

The cookies this website uses are:

CookieNamePurpose
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

To opt out of being tracked by Google Analytics across all websites visithttp://tools.google.com/dlpage/gaoptout.
eCommerce Platform blucommerceCountry This cookie is used to determine which country the visitor is from, so that content and shipping costs shown are accurate for those customers. This is determined based on a GeoIP lookup or data provided through their account or while purchasing.
  blucommerceState This cookie is used to determine which region the visitor is from, for the same reason as blucommerceCountry
  blucommerceCurrency This cookie is used to determine which currency to show on the site, based on the country the visitor is from and whether they've chosen to view the site in another currency.
  blucommerceDeviceType This cookie is used to determine which type of device is being used to browse the site, and to show a mobile specific site in certain scenarios.
  blucommerceLang This cookie is used to determine which language to be used on the site, based on the country the visitor is whether they've chosen to view the site in another language.
  blucommerceReferrers This cookie is used to determine how the visitor found the site, whether it's from a third party affiliate, from a marketing email or another source
  blucommerceVariates This cookie is used to determine what content to show to the customer when testing new features and functions on our site to improve our customer experience.

4. How do I disable cookies?

To fully disable cookies on our website, you will need to change the settings in your website browser.

Full instructions for all browsers can be found at http://www.aboutcookies.org/default.aspx?page=1

5. Links to other websites

This cookie policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.