We want you to be happy and delighted with your product(s). If anything you buy fails to hit the mark, send it back. Our returns policy is quibble and hassle free! We will refund your card / or replace your item, whichever you prefer.

If you wish to return an item, or In the unlikely event that a parcel arrives damaged or faulty, you should contact us within 7 days of receipt on 01264 355 488 Monday – Friday 9am-5pm or by email: Please note that all items should be returned within 20 days of receipt in a resaleable condition. Made-to-order and personalised items may only be returned if they are found to be faulty.

Where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. Return items to THE LETTEROOM, UNIT 2 SOPWITH CLOSE, ROYCE CLOSE, ANDOVER, HAMPSHIRE, SP10 3TS unless otherwise advised.

If you are an overseas customer, please either call us on +44 264 355 488 or email: for information on how to return items to us.
Please note all personalised made to order products are non-returnable