Please ensure that you read the terms and conditions of sale carefully prior to purchasing from The Letteroom Ltd. Any purchase made or registration of personal details is deemed acceptance of these terms.

All prices are quoted in UK Sterling and are inclusive of VAT.
Prices exclude delivery costs which will be added at checkout (please view Delivery Information).

If you order goods from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Payment will be debited from your account at the time of purchase, or soon thereafter. We accept payment by Visa, MasterCard and Maestro credit and debit cards and payments are securely processed by Sage Pay and additionally by 3d-Secure. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure. However, if we are not negligent, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to the data you provide when accessing our site.

On rare occasions, order confirmation emails are misdirected as spam by incoming mail servers. Therefore, if you do not immediately receive an order confirmation email, please check your junk folder. We are of course happy to resend confirmation via a non-automated email. Please contact our customer service team.

You may cancel your order at any time so long as the item(s) have not been dispatched. You will be refunded in full.We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

Once a personalised order has been placed, we can not guarantee that amendments can be made.

All products are subject to availability and we reserve the right to withdraw products at any time and /or remove or edit content on this website. Despite our very best efforts to ensure product information is current and correct, we cannot guarantee the absence of errors. If there is a clear error or omission in the product description, we will notify you prior to dispatch of your order and refund you in full if you wish to cancel your order once the information has been corrected and applied to your order.

Product imagery is offered as good representation of the product but, for reasons beyond our control, we cannot be responsible for the colour accurateness of products viewed online or on printed media. Made to order / fully personalised products may differ slightly from product imagery but are a result of the handmade nature of these products. Please note that due to the bespoke nature of made-to-order products, we are unable to offer refunds on these items unless they are found to be faulty. In this rare circumstance, you will be offered a full refund or the chance to receive a replacement.

If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a full refund or agree to wait until the product becomes available.

Orders, under normal circumstances and circumstances within our control, should arrive within 3-5 days for standard items and 7-10 days for made-to-order products and by a maximum of 14 days unless otherwsie stated. You will be advised of any delay or if the item is not available. All our UK mainland deliveries are made via Royal Mail and the charges are based on Royal Mail charges. Delivery to other areas will be sent via Royal Mail or an international courier of equal service. Please note that we are unable to offer tracking for Europe & International dispatches beyond UK borders and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact. Please see our Delivery Information for further details & estimated costs.

All orders over £35 will be subject to free delivery so long as delivery is made to a UK mainland address.

If for any reason you are unhappy with your purchase, we will be happy to offer a full refund. We ask that you contact us within 7 working days of receipt on 01264 355 488 Monday – Friday 9am-5pm or by email orders@theletteroom.com. All items should be returned within 20 days of receipt in a resaleable condition. Personalised/made to order items may only be returned if they are found to be faulty. where possible, we would ask that you return the item(s) with the original packaging. With the exception of faulty items or goods damaged in transit, we are not responsible for return postage. Please ensure that you include the Returns Slip, and we would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us. Return items to Unit 2 Sopwith Park, Royce Close, Andover SP10 3TS unless otherwise advised.

In the unlikely event that a parcel arrives damaged or faulty, you must contact us within 7 working days of receipt on 01264 355488 Monday – Friday 9am-5pm or by email orders@theletteroom.com. All items should be returned within 20 days of receipt. The option to receive a replacement or a full refund to your card, including the cost of return postage, will be given. Please see above for information on how to return goods.

We respect your privacy and will treat all your personal information as confidential. We promise not to sell, disclose or distribute information about you as an individual other than for the sole interest of administering your order and ensuring that we provide the very best service to you. All information is stored on a secure server and we respect the tems of the UK Data Protection Act 1998. We only use your personal information under the following circumstances:

i. to administer your account and for this purpose we may disclose your details to our third party service providers/ suppliers for the sole purpose of processing your order;
ii. contact you if there are any problems with your order;
iii. to further administer this Website and it contents for the purpose of improving your shopping experience with us;
vi.  with your consent, to notify you of products, special offers or events that may be of interest.

By ordering from us, you agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing. By creating a shopping account with The Letteroom, you will be given the option to receive information from us which we feel may be of interest to you. If you do not wish to receive information from us, please ensure that you amend your preferences in your account. You may also unsubscribe from our contact list or change any of the information we keep about you by sending an email to orders@theletteroom.com or by signing into your account and administering the basic information we hold about you.

This website and its content is copyright of The Letteroom 2016. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: (i) you may print or download to a local hard disk extracts for your personal and non-commercial use only; (ii) you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The information contained in this website is for general information purposes only. The information is provided by The Letteroom and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of The Letteroom. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, The Letteroom takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control. We reserve the right to amend these terms and conditions at any time.

This does not affect your statutory right.

Contracts for the purchase of goods or services through our Site  shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.

If you have any further queries, please contact us at orders@theletteroom.com. Alternatively, call us on 01264 355488 Monday-Friday 9am-5pm GMT. All calls will be charged at standard rate. We will endeavour to respond to all complaints within 5 working days.