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PRIVACY & COOKIES

PRIVACY

What personal information do we collect?

In order to process and fulfil your orders, you must provide us with certain information, and give us consent to have it, such as:

  • Your name and contact details
  • the details of the product you’re ordering
  • Payment information.

You may also choose to provide us with additional personal information (for a personalised order, for example).

What legal bases do we rely on to collect, use and share this personal information?

We rely on a number of legal bases to collect, use and share your information, and only do so when:

  • as needed to provide our services, such as when we use your information to fulfil your order, settle disputes, or to provide customer support;
  • you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
  • if needed to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • if needed for the purpose of our legitimate interests, such as providing and improving our services, always provided that those legitimate interests are not overridden by your own rights or interests.

Security

We are committed to making sure that your information is secure. To avoid unauthorised access or disclosure, we have in place physical, electronic and management procedures to safeguard and secure the information we collect from you.

Do we share your information with third-parties?

Your personal privacy is very important to us, and we only share it for very limited reasons, and in limited circumstances, such as:

  • Service providers -  we engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
  • Business transfers - If we sell or merge our business, we may disclose your information as part of that transaction, but only to the extent permitted by law.
  • Compliance with laws - we may collect, use, retain, and share your information if we believe, in good faith, that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

We also sell on other shopfronts, for example Notonthehighstreet, Hardtofind and Etsy.

How long do we keep your personal information?

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for 4 years.

What are your rights regarding your personal information?

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access - You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. Additionally, you can manage your preferences within the ‘My Account’ section of our site.

Change, restrict, delete - You may also have rights to change, restrict our use of, or delete your personal information. Other than in exceptional circumstances, (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.

Object - You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain - If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

If you are in any doubt regarding the status of your personal information, please contact us at askaquestion@theletteroom.com and we will be happy to settle any questions or concerns.

COOKIES

1. What are cookies

A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.

2. How we use cookies

Cookies on our website are used for the following purposes

  1. To enable you to add items to your shopping basket and purchase them.
  2. To enable you to create an account to have information such as order history, or your details remembered for later.
  3. To improve the website’s usability by saving you time on making a purchase or tracking your order.
  4. To analyse the use of our website through Analytics software such as Google Analytics.

3. Information collected

The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.

The cookies this website uses are:

CookieNamePurpose
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

To opt out of being tracked by Google Analytics across all websites visithttp://tools.google.com/dlpage/gaoptout.
eCommerce Platform blucommerceCountry This cookie is used to determine which country the visitor is from, so that content and shipping costs shown are accurate for those customers. This is determined based on a GeoIP lookup or data provided through their account or while purchasing.
  blucommerceState This cookie is used to determine which region the visitor is from, for the same reason as blucommerceCountry
  blucommerceCurrency This cookie is used to determine which currency to show on the site, based on the country the visitor is from and whether they've chosen to view the site in another currency.
  blucommerceDeviceType This cookie is used to determine which type of device is being used to browse the site, and to show a mobile specific site in certain scenarios.
  blucommerceLang This cookie is used to determine which language to be used on the site, based on the country the visitor is whether they've chosen to view the site in another language.
  blucommerceReferrers This cookie is used to determine how the visitor found the site, whether it's from a third party affiliate, from a marketing email or another source
  blucommerceVariates This cookie is used to determine what content to show to the customer when testing new features and functions on our site to improve our customer experience.

4. How do I disable cookies?

To fully disable cookies on our website, you will need to change the settings in your website browser.

Full instructions for all browsers can be found at http://www.aboutcookies.org/default.aspx?page=1

5. Links to other websites

This cookie policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.